Here you find answers to some of the questions we get from our customers.  If you don't find the answer to your question below, don't hesitate to contact us here.

Ordering and shipping:

Q.  How do I order from your store?

A. 1. Choose the items you want to purchase with "Add to Cart" button.

     2. Go to the cart logo in your upper bar. Then press "Checkout".  (First time users  need to register). Final cost and shipping cost can be seen in the checkout process before completing the order.

Q.  Can I shop from the United States?

A.  YES, we provide World Wide Shipping.  Our US costumers can, like any other, shop and pay with EURO (€).  In checkout you choose either to pay with your credit card or via PayPal.  Your bank or PayPal will automatically convert your money to Euro (€) when paying us.

Q.  What payment options do I have?
A.  Payment with credit card or with PayPal are the most common.  In the checkout process you choose your payment method and after confirming your order you will be transferred to a secure site of your choice to finish payment.

Q.  What is the exchange rate of Euro?
A.  All prices in our online store are in Euros (€).  You can easily find the approximate amount in your local currency here.

Note:  Please note that the checkout process is always in Euro.

Q.  Do you ship globally?
A.  Yes, we provide world wide shipping. Final shipping cost can be seen in the checkout process before confirming the order.

 Q.  Is it possible to order and pay by telephone?
 A.  No, sorry, we can not accept credit card information by telephone.  In case you want to order with us, the only method to do that is in our online store.

If you have any additional questions we would be happy to answer them.


Q.  Is there a tracking number for my order?
A.  All orders via DHL  are always tracked. If we receive your order back to us by any chance we will contact you immediately to let you know. 

Q.  What is your return policy?

A.  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: Lækjargata 2 Reykjavik IS 101. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Q.  Are there any additional costs to be added?

A.  We do not pay the import taxes on your behalf when they reach your country. If additional fees are added by the customs in the country of the receiver, the cost is born by the receiver. 

Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Shopicelandic, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

The Icelandic Wool:

Q.  What is so special about the Icelandic Wool?

A.  The characteristics of the Icelandic wool is unique in its composition and consists of two types of fibres;

*INNER FIBRES - INSULATING: Fine, soft, highly insulating. The micron count of the inner fibers is 26-28.
*OUTER FIBRES - WATER-REPELLENT: Long, glossy, water-repellent. The micron count of the outer fibers is 36+.

Together, these two distinctive fibres create a wool that is Lightweight - lighter than most other wools and keeps you warm and comfortable. Water-repellent - repels rain and stays feeling dry. Breathable - moisture passes through the fibres away from the skin, keeping you dry and comfortable.

Garments made from Icelandic wool are highly breathable, very warm and comfortable.

Q.  How do you recommend washing the wool?

A.  Álafoss Lopi, Bulky Lopi and Létt Lopi Instructions:
Handwash only in lukewarm water (30°C / 86°F). Soak the garment in the suds for about 5 minutes, then rinse thoroughly in lukewarm water. Do not rub or wring about but gently squeeze the liquid through the garment. If necessary, spin for about 1-3 minutes to remove excess moisture. Dry flat, smooth the garment out and pull gently into shape.

Plötulopi Instructions: 
Garments knitted from Plötulopi are washed in the same way as garments knitted from Álafoss Lopi, Bulky Lopi or Létt Lopi, except when washed for the first time. Do not pre-soak the garment in the suds. Wash the garment by squeezing the suds through the knitwear, then rinse thoroughly in lukewarm water. 

Note: It is often enough to air a wollen garment thoroughly, rather than washing it. 

Q.  Can I make an Icelandic Lopapeysa myself?

A.  Of course you can! We offer various types of knitting kits which include everything you´ll need to get you started! 

 If you have any additional questions we would be happy to answer them here.